Rogers sucks

Over the weekend I was studying at school for my exam tomorrow. I called home to see if someone could pick me up at the subway station so it wouldn't take me an hour to get home. The phone rang twice before and automated voice mail picked up telling me that my cell phone service was cancelled because of non-payment. I found this odd because I had set up pre-authorized payment from my credit card in September.

When I got home I called them. The representative told me that my service was cancelled because my invoices were being bounced back to Rogers; and that was because the postal code of the address they were being sent to was slightly different from my actual postal code. He put me on hold twice while finding out this information.

He ended up restoring my service, but gave me another number to call to fix the potal code problem. I called it immediately after only to have the automated voice mail tell me to call back
during regular business hours.

Now here's something you should remember when dealing with voice mails that have a long list of options. If all you want to do is skip the electronic bullshit and speak to a real person, just press zero. It's a default built into the system that bypasses all the other options and puts you in line with a customer service representative.

So on Monday, I call them again. The rep. told me that the postal code was slightly different and that it should be changed. She put me on hold while she sent off the right forms and what-not.

I should mention now that this isn't the first time this has happened. Last year the same thing happened with my sister's phone. When my contract is up I'm switching over to Bell. I've never had this problem with them.

In the end, everything's fixed. I didn't ask them to credit me back the time I'd lost because it was only a couple days. And it's exam time. I'm not going to be calling up anyone to hang out anytime soon.